Need to return an item to the supplier? How to do it?

If you purchased an item and for some reason need to return it to the supplier, the first step is to contact the supplier and inquire if returning the product is possible. If it is, clarify the return address. The supplier might provide you with a return label. If the supplier doesn't provide the return labels, ask the supplier for the return address and we will buy the label ourselves. Also, check if any specific documents or forms need to be included in the package. Sometimes, suppliers request special identifiers on the boxes for tracking your return.

Only after confirming all the necessary return details, proceed to create an ODB FBM order in the program (detailed instructions are provided in the previous article). In the order, specify the total quantity of items to be returned and provide the complete return address for us to generate a shipping label. If the supplier has given you a PDF file for the label, you may skip filling out the address and simply attach the PDF with the return label to the order. Additionally, you can attach a file to be included in the return package.

Once the return is shipped, the order status will be updated, and if you've subscribed to our Telegram bot, you'll receive a notification about the FBM status change.