Orders

Before creating an FBM order, make sure that you have added the supplier and the product in the relevant sections as "Supplier" and "Products" in your account.

Creating an order

In the left menu, select the "FBM" section, then "Orders".

In the top right corner there is a "+ New order" button — click it.

The page for creating a new Orders will open. The Seller field will automatically select the active seller, but if several sellers have been added to the account, you can choose a seller from the drop-down list. In the "Title" field, enter any name for the order. This field is optional, but filling it in will make it much easier to find the order later.

Add any details that may help with packing the item (for example, if we are shipping sets/bundles) in the "Comment" field. The more detailed the task description, the more accurately the order will be packed.

A shipping label can be purchased on your own via third-party services or Amazon, or through OneDayBundle.

The prep center purchases the shipping label

The "Ship label buys prep-center" checkbox is checked automatically by default — meaning you can immediately enter the label purchase details. If the client will provide the label themselves, this checkbox needs to be unchecked.

While the checkbox is checked, the following fields become required:

• ZIP Code

• Country

• State/Region

• City

• Address 1

• Contact name

If you know the exact weight and dimensions of the shipping box, you can enter them in the Boxes section. Select the units of measurement from the drop-down list. By default, "in/lb/oz" is selected.

If the box dimensions are unknown, leave this section blank; if you have already clicked "+" and the fields have appeared, remove them using the "trash bin" icon.

If the label cost needs to be approved with you before purchase, or if you have carrier preferences, add all of this in the order comments.

Once the shipping label is purchased, it will be added to the order in the Labels section, and the tracking number will be added to the "Trackings" section.

The client purchases the shipping label

If you will be purchasing the shipping label yourself, we won't need the label purchase details — uncheck the "Ship label buys prep-center" checkbox. The Country, State/Region, City, Address 1, and Contact name fields will then disappear.

You will need to upload the label in the "Order labels" section by clicking the "+" button. We also recommend adding a tracking number — this will make it easier to find the order later.

Adding a product to the order

Adding items to the order

Next, move on to adding items to the order. To do this, click the "+" button in the "Add items" subsection.

Select the item you need from the drop-down list of supplier items and specify the quantity to ship.

The "Item" and "Quantity" fields are required. Add as many items as need to be shipped in this order.

If a set/bundle needs to be shipped in the order, specify the quantity of individual units in the shipping field, not the number of sets, so that the stock is deducted correctly in the system. Note in the Comment field that a set needs to be shipped.

Once all fields are filled in, click the "Save" button.

By default, the order is saved with the status "Draft". For the order to be taken into work, it needs to be moved to the "Awaiting Shipment" status by clicking the corresponding button.

Our Telegram bot will then notify you of any changes to this order's status. If you are not yet subscribed to it, we recommend subscribing.

How to correctly place several orders with identical content?

You can group orders. If there are several orders for the same item with the same quantity to be shipped, for different clients, and labels have already been purchased, only one FBM order needs to be created in the system. In the "Title" field, indicate the number of orders to be shipped and the quantity of items in each order (for example, "20 orders of 2 pcs each"). In the "Product" field, add the item, and in the "QTY" field, indicate the total quantity of items to be shipped across all 20 orders (for our example, that would be 40).

Note! If there are 5 orders, each containing 1 SKU 'X' with 1 item, and 3 more orders with 1 SKU 'X' containing 3 items each, you need to create 2 separate FBM orders in the program: one FBM order with 5 labels for 5 orders of 1 item each, and a second FBM order with 3 labels for 3 orders of 3 items each.

Combine all purchased labels into one PDF file and upload it to the order.

Reshipment / duplicating an order

If you need to arrange a reshipment or create the same order again, you can use the "Copy Order" button.

If you would like to automate orders with your sales channel — Amazon, Shopify, Etsy, or another one — please contact our support team by email: [email protected].